In case the user does not connect to a supported device, the application still supports the feature of manually entering health index data or from images taken of results from specialized measuring devices.
In addition, users can fully use the application with many other utilities such as tracking their relatives, scheduling consultations with doctors, storing examination records, tracking symptom diaries,... which is not necessarily required to monitor health indexes through wearable devices.
Up to now, the mCare Health application supports users to connect to the following watch devices:
mC25 watch
SamSung Galaxy Watch*
Apple Watch*
Note: Data from Samsung and Apple watches will be synchronized through the Apple and Samsung's health apps. And some of product lines will be not compatible
How to connect: Device
The app allows users to connect an account with many different types of supported devices. However, at the same time, users can only synchronize data in real time with 1 device.
The mC25 watch
You can try some of the following options if the device cannot be connected.
Method 01: Turn off the application and Bluetooth, then reopen, go to "Device" in the app, find and reconnect to the watch.
Method 02: Go to the "Bluetooth" section of the phone, find the device name, select "Forgot device", then try to connect again.
Method 03: Go to the watch's Setting section, select "Factory Reset", then reconnect. *Note: this method will delete all existing data of the watch.
Note: make sure the phone and device connection is ready.
The Samsung and Apple watches
In the “Device” section → Select “My device” → Select the connected mC25 watch → In the device screen, Users can set Movement reminder notification or turn off this function.
Measured data from the wearable device may be misleading during use. The problem of inaccurate measured data can be caused by many factors:
Technology limitations: Wearable devices use optical sensors to measure body indexes, so there will be errors in some cases. Indexes from the wearable device are for monitoring and reference purposes only. Users should use specialized measuring devices or consult a doctor in emergency cases.
Usage habits: Improper use of the device can cause the above situation, for example: wearing a loose watch, device sensor applied to a flat surface other than the skin, moving, exercising vigorously, etc. .. may be the reason why the measurement of some indexws is not accurate.
Other factors: Environmental temperature, emotions,... can also contribute to accuracy
Some tips to fix:
Keep the optical heart rate sensor clean: You should clean the watch after 3-4 days of use. You should especially clean the sensor and strap if using sunscreen, lotion, or after exercising.
Use properly: wear regularly and continuously, according to the manufacturer's manual. When measuring important indexes, it is necessary to maintain the most comfortable muscle state.
In addition, pay attention to the recommended period of use of the device. When the device is too old, you should consider options for replacing it with a new or more advanced device.
This phenomenon occurs on all wearable devices that use the principle of optical heart rate measurement. The device calculates based on changes in light signals reflected from capillaries on the skin of the hand. This signal is similar to some forms of light interference from the outside environment. When you remove your device and leave the sensor covered by an object, such as a pocket, a table top, or a special light, your wearable device may be mistaken for being worn and the heart rate indicator may illuminate. Turn it on and the sensor still displays heart rate and blood oxygen data due to interference from outside light.
Some tips to fix:
We have added algorithms to detect noise signals to detect not wearing the device and are continuing to improve the efficiency to increase the efficiency of recording heart rate index and oxygen concentration blood. Please stay tuned for system updates and update your device as soon as possible.
Power off the device or place it back on the charging dock when not worn to avoid data interference from the environment.
If the problem still cannot be resolved, take the device along with proof of purchase to an authorized Customer Service Center for assistance.
The watch uses 3D accelerometer sensor technology to recognize steps, so placing the device in a backpack and moving, the sensor also recognizes steps as if worn on the hand.
Some tips to fix:
We have added algorithms to detect not wearing the device and are continuing to improve to increase the efficiency of step measurement. Please stay tuned for system updates and update your device as soon as possible.
Wear the device when moving or turn it off if there is no need to use it.
Reasons why your device may not be able to detect sleep:
The watch uses motion sensors and heart rate analysis to determine whether you have not fallen asleep, so when you move a lot and your heart rate has not lowered while sleeping, the device will still determine that your body has not fallen into a sleep state. . The condition can occur when the body is stressed, worried, does not sleep well, etc.
If you sleep on a train, the vehicle's vibrations will also cause the device to not recognize you as sleeping.
If the device is worn too loosely, it can also cause the same situation.
Reasons why the device records sleep even when you are awake:
We are continuing to improve the effectiveness of the sleep determination algorithm. Stay tuned for system updates and update your device as soon as possible.
Reason:
The watch uses movement sensors and heart rate analysis to determine lack of sleep. Therefore, when there are "false" recordings such as motion sensors recording too much movement such as sleeping in a car, train,... or too little such as lying down to rest for a long period of time,... Inside In addition, because some factors cause the device to record a continuously high heart rate similar to the body bending in the waking state or vice versa, the determination of sleep may be affected.
Wearing the device incorrectly or loosely, using an old device, not upgrading the application's operating system, etc. can also cause the above phenomenon.
When moving, making strong and continuous movements. The automatic measurement sensor of the watch and ring can be affected and does not record the correct heart rate data if the user does not actively activate the dedicated feature for this activity. Currently, we are researching and improving automatic solutions to improve the user experience, please wait for future updates.
So what can users do to improve now?
Users can manually activate the workout mode on the watch and ring before exercising, the device will switch to workout mode to track heart rate continuously and accurately.