What key features does the application provide? Details
How to install the application, register an account and log in to the application on mobile phones Details
Does the application charge a fee? Details
How much does a doctor appointment cost? Details
Does health insurance apply to medical examination costs? Details
Do users have to pay a fee when make a call? Details
Does the app work without connecting to a supported device? Details
What types of devices does the application support connection to? Details
Can I use multiple devices on the same account? Details
Why am I unable to see my device when scanning? Details
How to turn off the exercise reminder function of the mC25 watch? Details
3.1.1 Measure health data
Are the results of measuring health indicators from the device completely accurate? Details
Why can the heart rate and blood oxygen still be measured when not wearing a watch or the indicator light on the back of the wearable device still lights up? Details
Why can you still measure steps when you put a watch in a backpack or pocket? Details
Why doesn't the device record sleep data? Or, does the device record sleep data even while awake? Details
Sleep data doesn't seem like reality? Details
3.1.2 mC25 Watch
11. Why does the heart rate or blood oxygen data from watches seem incorrect when exercising? Details
Ways to add health data? Details
What is the threshold adjustment for the health thresholds section in the indicators? Details
What if users want to track walking or jogging routes? Details
3.2.1 Blood Oxygen
Who is doctor? Details
Why can't I find the doctor in the contact section? Details
How to schedule a consultation with a doctor? Details
What is the examination process like? Can I choose a consulting doctor? Details
Who is health assistant? And what services does the health assistant provide? Details
How to contact the health assistant? Details
What packages does the application offer? Details
What are the outstanding features of the packages? Details
How to upgrade my package? Details
Why can't I choose payment method by bank/e-wallet? Details
How to send feedback to the developer? Details
In case the call to the Health assistant or Doctor is unsuccessful, how will the application immediately resolve the issue? Details
What information will my doctors and medical secretaries see? Details
Will my health data be used for unauthorized purposes? Details
By unpairing, you can clear information about paired devices and shared device information from the cloud. Specific path: setting-device-unpairing
You can also clear all sports health and other service data bound to your account by logging out of your account. Specific path: setting-account center-cancelling the account
If you choose to log out of your account, please note that although most of the information will be deleted within 30 days, it may take up to 90 days to delete all information, data recorded by your mCare Health device and other data stored in our backup system. This is determined by the size and complexity of the system we use to store data. We may also retain data for legal reasons or for injury preventing purposes, including those described in the section on how the information is shared.
You can make a request to us to delete your personal information in the following situations:
If we handle the personal information in violation of laws and regulations.
If we collect and use your personal information without your consent.
If our handling of personal information violates our agreement with you.
If you no longer use our products or services, or if you log out of your account.
If we no longer provide products or services to you.
If we decide to respond to your deletion request, we will also notify the entities that have obtained your personal information from us and require them to delete in a timely manner, unless otherwise provided by laws and regulations, or these entities have your independent authorization.